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The following sites offer your customer peace of mind when ordering from your shop, you can then display an accreditation logo on your shop once you become a member.
SafeBuy
The SafeBuy Assurance Scheme assures online consumers that e-commerce sites are safe and trustworthy.
In the event of any unresolved dispute between a retailer and a consumer SafeBuy will act as mediators at no charge to either party.
ISIS
ISIS-Accredited retailers now account for approximately two thirds of all UK online shopping.
Consumers can shop online with confidence wherever they see the ISIS logo because it certifies that the retailer has:
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registered with the ISIS programme and undertaken to trade in a manner that is LEGAL, DECENT, HONEST, TRUTHFUL AND FAIR;
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had its web site and service reviewed and monitored by IMRG;
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had its Business, VAT and Data Protection registrations checked by IMRG.
IDIS Delivery Charter
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As an online shopper with an IDIS-accredited retailer, you have the right to:
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Clear delivery information before you place your order;
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Convenient and reliable delivery service;
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Notification of any delivery limitations / conditions;
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Charges that are complete and simple to understand;
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Access to information on your order progress / history;
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Delivery within the agreed time frame;
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Helpful support with failed / late / attempted deliveries;
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Your goods arriving in good condition;
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A clear returns process, with any limitations / conditions notified prior to purchase.
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